Frequently Asked Questions

Do you have products and services to cater for all categories of the investing public?

Ans: Yes, we have generic and customized investment options for Individuals, Corporates and Institutional Investors.

How do I subscribe to your products/services?

Ans: Click the “open an account” bar on the website and fill out the forms or send an email to customerservice@alpha10group.com and a representative will contact you. You can also call +234-913-444-4497 to get served.

How do I get log in details to monitor my account?

Ans: Your log in details was sent to your immediately your account was opened. You can however send an email to customerservice@alpha10group.com for a resend. It is important to set up your online account immediately new log in details are received.

How can I retrieve my username?

Ans: Send an email to customerservice@alpha10group.com or contact your relationship manager. Your username can also be changed immediately you activate your online account for ease of use.

How do I change my username?

Ans: Update your username by visiting the “User Settings” section in your customer portal. Follow the steps to change your username.

How do I reset my password?

Ans: Click “log in” on the landing page and select the “Forgot Password” option. Follow the instructions to reset your password securely.

How can I migrate to another investment plan?

Ans: To migrate to another investment plan, go to the “User Settings” and click on the profile section to get the email address and contact number of your Relationship Manager. Contact your Relationship Manager or send an email to customerservice@alpha10group.com.

How do I redeem from my investment?

Ans: Send an email to your Relationship Manager or to customerservice@alpha10group.com.

Can my bank account be debited directly to fund my investment every month?

Ans: Yes, it can be debited directly by giving a standing order to your bank

How can I get the bank account details to credit for initial and subsequent investments?

Ans: Click on the Account details module to view account details for transactions you can also contact your Relationship Manager or email customerservice@alpha10group.com.

I still have other enquiries not covered; how can I get help?

Ans: If you have additional questions, please visit our customer portal’s “Contact Us” section. You can also reach our support team via customerservice@alpha10group.com or call +234-913-444-4497, and we’ll be happy to help.